We offer FREE shipping Worldwide and FREE returns for all United States and United Kingdom orders whilst returns from other countries is the customer’s responsibility. Shipments generally arrive in 4 – 7 business days via DHL Worldwide delivery. Need it sooner? No problem, just select a faster delivery service at checkout for a small additional fee.
NOTE: Order fulfillment can take up to 48 hours (business days only), which means overnight shipments will be shipped overnight with the carrier (i.e., DHL) but may take up to 2 business days to be processed by our warehouse. Please do not select overnight shipping and expect it to arrive the following morning.
We ship to every country in the world. International shipments are often subject to duties and taxes. We are NOT responsible for any additional charges, nor the cost of return shipping should you refuse delivery.
Click here to initiate a return We will issue a refund within 48 – 72 hours of receiving and inspecting your return. Need a different size, color or style? No problem, just place a new order on our website and send back your original order for a full refund.
Returns outside the United States and United Kingdom
We accept returns outside the United States and United Kingdom however the cost of return shipping is the customer’s responsibility. Returns can be shipped back by first filling out this Click here to initiate a return form to get the closest return address to you.
If you aren’t completely satisfied with your order, we will accept unworn items with all original shoe box contents and packaging and provide free return shipping for all US and UK orders within 30 days of the shipping date (only applicable to items paid in full at checkout or paid via PayPal). Please click here to initiate a return.
Items must be in same condition as they were received, including original packaging (tissue paper, plastic sleeves, shoe bag/box and horn). Please use a soft surface (i.e., carpet) to try on your shoes in order to prevent scratches.
We will not accept damaged product. If you send back shoes with excessive creases or scuffed soles (even if you only wore them inside your house) we will not accept the return. We cannot resell merchandise that is not in like-new condition.
A $25 restocking fee will apply to all returns that are missing original packaging materials, shoe horn, shoe bag/box or packing slip to identify order and process return.
Disclaimer: The consignee authorizes KEEXS Footwear Limited to import merchandise on his or her behalf. Furthermore, the consignee agrees that KEEXS Footwear Limited may delegate the obligation to import the goods on its behalf to a subcontractor (e.g., customs broker). The consignee agrees to pay any applicable taxes & duties in addition to the purchase price of the merchandise.